Do you face any problems in downloading the apps on your LG TV? Then, there must be an issue with your TV’s Content Store. However, to fix the LG Content Store not working issue, you need to implement a few of the basic troubleshooting techniques listed in this article. Following this, you will normally be able to download the apps from the LG Content Store without any further problems. Dig in to know more.
What Causes LG Content Store to Not Work Properly?
While looking into the causes of the LG Content Store’s not working issue, it is found that this is mostly due to a few of the reasons listed below in this section.
- Outdated firmware of the LG TV
- Unstable WiFi connection
- Temporary bugs or glitches in the LG TV
- Incorrect DNS configuration
- Invalid region settings
Troubleshooting Techniques to Fix LG Content Store
Some of the basic and the advanced techniques will help you in dealing with the problem more quickly. Basic checks like power cycling and connectivity might heal the problem. On the other hand, advanced techniques like updating the firmware, clearing the cache, and more will resolve faster. Scroll down to learn the troubleshooting methods in detail.
Cross-Check Internet Connection
An internet connection is crucial for downloading apps from the LG Content Store. Besides, a slight internet connectivity issue will cause a sleek interruption in the working performance of the LG Content Store. To fix this,
- Firstly, disconnect the WiFi connection from your LG TV, and then turn off the router.
- Wait for a few seconds and then plug in to turn on the WiFi router. Then, establish a secure WiFi connection for your LG TV.
- Check if the apps are downloading properly from the LG Content Store.
- If not, try connecting your LG TV with your mobile phone’s hotspot. If this works properly, you have to contact your router’s customer support to address the issue.
Clear Cache of LG TV
Excessive cache or storage issues on your LG TV might cause a disturbance in the working performance of the LG Content Store on your device. As a result of this, you should quickly clear the cache of your LG TV to resolve this problem.
- Grab your LG remote and press the Settings button.
- Then, hit on the All Settings option and choose General.
- Scroll down and select Additional Settings.
- Hit on the Storage option and select Clear Cache.
- To confirm the process, you need to press Yes on the dialogue box to proceed further.
- Overall, this clears the cache of your LG TV, and the Content Store starts working properly.
Power Cyclc LG TV
If there is any presence of bugs or glitches on your LG TV, that can also cause the LG Content Store to not work properly. In order to rectify this, you have to restart your LG TV.
- Turn off your LG TV and plug out the cable from the power source.
- Wait for at least 10-15 minutes to let your device cool down due to over-usage.
- Then, establish a power connection to your device and turn on your LG TV to fix the LG Content Store not working problem.
Alter the Device’s Region
It is mandatory to set the correct region on your LG TV to avoid any downloading issues from the LG Content Store. Make sure the location is correctly set. If not, follow the steps below to set the region on your LG TV properly.
- Press Settings on the remote and choose All Settings.
- Hit General and tap the Location option.
- Input the Zip Code and tap on the Enter button.
- By tapping on the check your location info, alter the region as per your Zip Code to solve the LG Content Store not working problem.
Update LG TV Firmware
Sometimes, using an older version of the device’s firmware will slow down the working functionality of the LG TV. Additionally, it can create a ruckus while downloading the apps on your app store. So, updating the device firmware automatically updates the LG Content Store. The steps to update the LG TV based on the device model are clearly explained below.
- LG webOS 6.0 & Above: Select Settings → Choose All Settings → Click Support → Tap on the Software Update Option → Hit Download and Install and tap Done.
- LG webOS 3.5, 4.0 & 5.0: Choose Settings → All Settings → Select General/Support tab → Choose About This TV → Software Update → Select Check for Updates → Click Download and Install.
- LG NetCast TV: Hover to select Smart/Settings → Choose Support tab → Click Software Update → Tap Check for Updates version → Done.
Manually Alter DNS Settings
If you witness any of the error messages, such as “Content is unavailable” or “Service is temporarily unavailable” on your LG TV, then it is mostly due to the improper configuration of the DNS settings.
Fixing this will solve problems like apps disappearing, apps refusing to open or download, etc. This section will guide you through the steps to manually alter the DNS settings.
- Grab your LG TV remote and press the Settings button.
- Tap on the Quick Menu and choose All Settings.
- After that, click on the General Settings and hit Network.
- Scroll down to select the connected Network and tap the Edit button.
- Uncheck the Set Automatically option and input the 8.8.8.8 in the DNS server column.
- Then, press the Connect button and verify if the network is back to normal. Besides, the LG Content has also started working properly.
Factory Reset LG Smart TV
Even after trying all of the above methods, if your LG Content Store still doesn’t work properly, follow this one last try to factory reset the LG TV. Factory resetting will turn your device on to the default mode, erasing all of the stored data.
But still, it has the highest possibility to retreat your LG Content Store, and the app store starts working properly. The factory reset process is explained below in detail.
- LG webOS TV: Press the Settings button → Hit General → System → Reset to Initial Settings → Input the password in the prompt dialog box.
- LG NetCast TV: Go to Settings → Options icon → Hit Factory Reset → Select Yes.
Reach Out to LG TV Customer Support
To conclude, the above manual fixes can be tried on your own. If you witness the same problem, it’s time to involve the professional team to handle the situation. Contacting LG Customer Support will assist and implement their own techniques to make the LG Content Store work properly without any issues.
FAQ
Even after the firmware update, if the Content Store isn’t working properly, then the issue is with your WiFi network. So, ensure you connect your LG TV to a standard WiFi network for error-free access.
This is mostly due to the network issue. Sometimes, you might lose connectivity while searching for the Netflix app on the Content Store. Fix this by manually adjusting the DNS server on your TV.